Hello and welcome to Robotic Empire's Online Store! We accept all major credit cards and PayPal orders. If you don't have a credit card or PayPal account and want to order from us, please sign up (free) at www.paypal.com
Here's how our Online Store works:
To shop on our online store, please browse the site add whatever items you want to buy to the shopping cart. If you want to estimate the shipping costs for your order before you commit to buying then just click on the "Estimate Shipping" button on the bottom left hand side of the shopping cart. We ship to all countries except Indonesia. When you're ready to place your order, click "check out" and enter in your payment info. Then review your order (and choose whatever shipping method you need) and confirm the order to finish! We then receive your order, process it and ship it to you as quickly as we can.
**You should receive your order roughly 3-4 weeks from when you place it. Typically it will much take less time to arrive, but in peak busy periods it can take a little more. Please realize that although we take this mailorder operation very seriously, we're a small family-run businesss in a small spot in rural Washington with just 3 people running the whole shebang. Only 1, yes 1, of these people is in charge of packing and shipping every single order that we receive. We ask that you please be patient when dealing with us, and despite our ominous moniker, treat us like human beings.**
That being said, we take pride in this operation and strive to get you your order as quickly as we can. If it's been more than 4 weeks since you ordered and your order hasn't arrived yet, you can write us for a status on it. Otherwise, PLEASE DO NOT WRITE asking the status of your order... it omly slows us down and we'd rather spend time packing orders than answering emails. If you need to contact us, the email address is roboticfiles [at] gmail [dot] com. Be sure to include the full name you ordered under too as that's the main way we search orders.
Shipping Options, and suggestions:
We've been mailing packages professionally for over 14 years now and have learned a lot about the US Postal systems as a result. To be blunt, they're a bit unpredictable. To elaborate, the USPS (United States Postal Service) is fully awesome 98% of the time... but maybe 2% of the time a package will randomly take a few weeks longer than it should to arrive, or similar bizarre occurrences. We've shipped tens of thousands of packages and literally only a handful have just "never shown up", but please realize we cannot unconditionally guarantee the safe arrival of a package as a result. Unfortunately, the USPS offers almost nothing in the realm of useful tracking info.
How we pack our orders:
All of our vinyl orders are shipped in new, sturdy cardboard mailers. We also ship all large-format records outside of the jacket to help prevent damage to the jacket during shipment. All of our CD orders are packed securely as well, usually in brand new bubble mailers but possibly otherwise for larger orders. We realize that packages will be handled by many people during shipment, so we do our best to pack your order securely. If you are extra fussy about your record jackets or CD jewel cases, please let us know ahead of time if you have additional shipment requirements.
What to do in the event of a problem with your order:
As mentioned above, we are actually humans... and do (infequently) make mistakes from time to time. If you have a problem with your order (ie, missing item, wrong item received, heavy damage), just write us with a detailed explanation of what's happened. The email address is roboticfiles [at] gmail [dot] com. Please be sure to include the full name you ordered under, as this is the main way we search for orders. As also mentioned above, please do allow 3-4 weeks for your order to arrive from when you placed it and please do not write about order status unless it's been a solid 4 weeks.
All that being said...
Thank you SO much for ordering from us, as we unquestionably depend on our mailorder operation for survival. Please know that your order is helping out a family-run business who's heart and soul is in this operation... and not some fat cat big corporation. We genuinely appreciate your order, and hope you'll come back again soon. Peace!